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The sea at sunset

Private concierge

Let’s talk about your next stay

Whether you have a summer on the French Riviera in mind or a stay in Saint-Barth, our Travel Advisors are here to work it through with you, Monday to Saturday, 9am to 7pm.

A dedicated Travel Advisor

Monday to Saturday, 9am-7pm

French and English

Three ways to reach us

Choose the channel that suits you

For urgent requests, the phone remains the fastest route. For more considered projects, write to us, and we take the time to reply with care.

Phone

The quickest way for a booking, a last-minute tip or an urgent question.

+33 4 65 84 80 16

Call now

Email

For bespoke projects, detailed requests, or to share documents. Reply within 24 hours, Monday to Saturday.

[email protected]

Write to us

By appointment

Our offices at 34 avenue des Champs-Élysées in Paris welcome you by prior appointment to discuss your project.

34 avenue des Champs-Élysées, Paris

Get directions

Your message

Your message

Share your plans with us and our team will personally follow up to create the experience you deserve.

3 steps, about 1 minute

01

Your details

So we can get back to you properly.

02

Your enquiry

Select the nature of your enquiry so we route you to the right contact.

03

Your message

The more you tell us, the more precise our reply will be.

Dates you have in mind, destination, number of guests, services you would like... it all helps.

Encrypted data, GDPR compliant

Frequently asked questions

Before writing to us

How does booking work?

You choose your villa on libertyhouse.fr, submit your enquiry, and a Travel Advisor contacts you within 24 hours, Monday to Saturday, to check availability with the owner and personalise your stay. The rental agreement and payment are secured via escrow account.

What payments do you accept?

Your booking request does not commit you. The booking becomes binding once your advisor confirms it by telephone. The stay involves no online payment. After the telephone confirmation, the sums for the stay are paid by bank transfer in accordance with your advisor’s instructions. Full payment for the stay is required no later than 30 days before arrival. When the booking is confirmed more than 30 days before arrival, a 50% deposit is paid on confirmation and the remaining 50% balance no later than 30 days before arrival. When it is confirmed 30 days or less before arrival, the full amount is settled on confirmation. The security deposit is paid no later than 30 days before arrival. Additional services are also paid by bank transfer, and our concierge team sends you the bank details when you place the order.

What does the concierge include?

Every stay includes personalised welcome, household linen, end-of-stay cleaning (itemised in your quote where applicable), high-speed Wi-Fi, and a 7-day assistance line. Our catalogue of over a hundred exclusive services (chef, transfers, wellness, boat, events...) is available on request with no hidden surcharges.

Can I cancel my booking?

Yes. A cancellation more than 30 days before the arrival date gives rise to a full refund of the sums already paid. At 30 days or less before arrival, no refund is possible and the sums paid are retained. We recommend cancellation insurance for long stays or high season.

Do you have offices?

Our head office is at 34 avenue des Champs-Élysées, 75008 Paris. Visits are by appointment only. For guests already on a stay, your Travel Advisor will come to the villa on request.

Phone conversation

Twenty minutes with an advisor

If you would rather speak than write, tell us when, and we call you back.

In strict confidence

Urgent?

Reachable 7 days a week during your stay

For guests already on a stay, or arriving shortly, a dedicated line is open 7 days a week from 9am to 10pm.

ConfidentialityDedicated Travel AdvisorReply within 24 hours, Monday to Saturday