Frequently asked questions

Choose your villa on libertyhouse.fr and submit your booking request. A dedicated Travel Advisor gets back to you within 24 hours, Monday to Saturday, to check availability with the owner, refine your stay and send you the rental agreement.

The minimum stay varies with the villa and the season, and each listing states it. You are free to choose your day of arrival. Off season, shorter stays are often possible, and your Travel Advisor will confirm the exact terms for each villa.

The villa is yours from 4 pm on the day you arrive until 11 am on the day you leave. A member of our local team welcomes you in person, hands over the keys and shows you around the property. Self check-in can be arranged on request.

Absolutely. As soon as your booking is confirmed, your Travel Advisor arranges transfers, provisioning, a private chef or any experience you wish, so the villa reflects you on the day you arrive. Explore everything we offer on the Services page.

Your Travel Advisor remains your main point of contact, reachable by phone and email Monday to Saturday from 9 am to 7 pm. A dedicated assistance line is also available seven days a week for any urgent request. The details are in your confirmation email.

Full payment for the stay is required no later than 30 days before arrival. When the booking is confirmed more than 30 days before arrival, a 50% deposit is paid on confirmation, then the remaining 50% balance no later than 30 days before arrival. When it is confirmed 30 days or less before arrival, the full amount is settled on confirmation.

Your booking request does not commit you. The booking becomes binding once your advisor confirms it by telephone. The stay involves no online payment. After the telephone confirmation, the sums for the stay (deposit, balance and security deposit) are paid by bank transfer in accordance with your Liberty House advisor’s instructions. Additional services (concierge, chef, transfers, etc.) are also paid by bank transfer, in accordance with your advisor’s instructions. For a service scheduled more than 30 days ahead, a 30% deposit is paid when ordering and the balance no later than one week before it takes place; at 30 days or less, the full amount is paid when ordering.

Depending on the villa, a security deposit may be requested to cover any potential damage. Its amount is communicated to you before any booking. It is paid no later than 30 days before arrival, or upon confirmation if you book less than 30 days ahead. It is returned to you after your stay, once the check-out inventory has been validated.

Yes. Funds related to the rental are governed by a dedicated escrow account and our professional financial guarantee. No online payment is processed on this site, and sums are settled by bank transfer to that escrow account, following the instructions your advisor sends you. We never collect any card details.

A cancellation more than 30 days before the arrival date gives rise to a full refund of the sums already paid. At 30 days or less before arrival, no refund is possible and the sums paid, namely the full price of the stay, are retained. Full details are set out in your rental agreement.

Every stay includes a core set of services, namely a personalised welcome, household linen, end-of-stay cleaning (itemised in your quote where applicable), high-speed Wi-Fi and a dedicated assistance line. Everything else is arranged à la carte according to your wishes.

Simply speak to your Travel Advisor, before or during your stay. Our concierge arranges private chefs, transfers, treatments, sea outings, events and much more. Browse the full catalogue on the Services page.

Depending on the villa and the chosen package, household staff may be present or available, whether a housekeeper, chef, butler or driver. Your Travel Advisor assembles the team suited to your expectations and to the property.

No. Each service is quoted clearly and approved before it is carried out, with no hidden surcharge. You keep full control of your budget throughout your stay.

The Atelier is our travel-design service. Starting from your wishes, it composes a bespoke editorial carnet of addresses, experiences and a day-by-day itinerary, designed around your stay on the French Riviera or in Saint-Barthélemy.

Laia is the Atelier’s travel-design assistant, an artificial intelligence. She asks you a few questions, then writes a first version of your carnet. Your concierge team reviews and refines it before it becomes a bookable programme.

No. The Atelier designs stays exclusively around the villas in the Liberty House collection. You therefore receive a carnet that is entirely consistent with your property and our network of trusted addresses.

The Atelier is available from your traveller area, once you are signed in to your account. Your Travel Advisor can also start a carnet with you to prepare your stay together.

From your owner area, the submission assistant guides you step by step through address, capacity, amenities, photos and expectations. You can start straight away via the dedicated form, and our team gets back to you to arrange a valuation.

We are selective, seeking exceptional, perfectly maintained villas and apartments, ideally located on the French Riviera or in Saint-Barthélemy. Sea views, a pool, a garden or architectural character are particularly sought-after criteria.

The collaboration is based on a detailed management mandate, signed after the valuation. It sets out the level of service, the schedule, your personal periods and our mutual commitments, with no grey areas.

Our fees are entirely transparent. Their rate is that of the plan set out in your mandate, listing only or full management, and our Fees page gives every detail.

Of course. You reserve your personal periods in the shared calendar, and we coordinate cleaning and the welcome for your own stays, with no minimum personal-occupancy requirement.

An account lets you track your requests, find your stays, save your favourite villas and access the Atelier. You can, however, send us an initial enquiry without an account, via the contact form.

Your data is processed in accordance with the GDPR and is never sold to third parties for commercial purposes. Full details of how it is processed are set out in our Privacy Policy.

You can access your data, correct it or request the deletion of your account at any time from your account settings, or by writing to our data protection officer at [email protected].

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