Terms and Conditions of Sale

Article 1 - Purpose

These General Terms and Conditions of Sale (hereinafter "GTC") govern the conditions under which seasonal rental booking services are offered by Liberty House Real Estate SASU (hereinafter "LHRE" or "the Platform") to users of the website libertyhouse.fr.

Any booking made through the Platform implies the full and complete acceptance of these GTC by the Traveller.

Article 2 - Definitions

• Platform the website libertyhouse.fr and all associated services, published and operated by Liberty House Real Estate SASU.
• Owner any natural or legal person listing a Property for seasonal rental through the Platform.
• Traveller any natural person making a Booking on the Platform for personal and non-professional use.
• Property any accommodation (villa, apartment, house) offered for seasonal rental on the Platform.
• Booking seasonal rental contract concluded between an Owner and a Traveller through the Platform, for specific dates and a specific Property.
• Concierge Services additional services offered by LHRE (transfers, private chef, sea excursions, etc.) available on request during the booking process.

Article 3 - Registration and account

Using the Platform and making a Booking requires the creation of a user account. The Traveller undertakes to provide accurate, complete and up-to-date information during registration.

The Traveller is solely responsible for the confidentiality of their login credentials. Any use of the account is deemed to have been made by the account holder.

LHRE reserves the right to verify the identity of the Traveller before or after any Booking, in accordance with its legal obligations and its fraud prevention policy.

Article 4 - Booking process

The booking process is as follows.

1. The Traveller selects a Property, dates and the number of travellers on the Platform.
2. The Traveller submits a booking request or, when the Property is eligible for instant booking, proceeds directly to confirmation.
3. In the case of a booking request, the Owner has 48 hours to accept or decline the request. After this period, the request is automatically cancelled.
4. The Booking is confirmed when the Owner accepts the request and the payment due upon confirmation is validated, namely the 50% deposit when the Booking is made more than 30 days before arrival, or the full amount when the Booking is made 30 days or less before arrival.

A confirmation summary email is sent to the Traveller and the Owner as soon as the Booking is validated.

Article 5 - Pricing and payment terms

5.1 Price breakdown

The total Booking price includes the following.

• The rental fee set by the Owner
• The Platform service fees (see Article 6)
• The tourist tax, collected and remitted in accordance with applicable regulations (see Article 12)

All prices are displayed in euros (EUR), including all applicable taxes.

5.2 Payment schedule

• Deposit 50% of the total amount, paid upon Booking confirmation when the Booking is made more than 30 days before the arrival date.
• Balance the remaining 50%, due no later than 30 days before the arrival date. In any event, full payment for the stay is required no later than 30 days before the arrival date.
• For any Booking made 30 days or less before the arrival date, the full amount (100%) is due upon confirmation.

5.3 Payment methods

The stay booking is made without commitment and confirmed by telephone. After this telephone confirmation, the sums relating to the stay (deposit, balance and security deposit) are paid by bank transfer, in accordance with the instructions provided by the Liberty House advisor, without any online payment. Additional services (concierge, chef, transfers, etc.) are paid under the same terms, by bank transfer, in accordance with the instructions provided by the Liberty House advisor.

5.4 Transfer confirmation and automatic cancellation

As settlement is made by bank transfer, the Traveller undertakes to notify LHRE that the transfer has been issued, from the personal area of their stay, within forty-eight (48) hours of the confirmation of their Booking. This deadline concerns that declaration, not the actual receipt of the funds: as a transfer usually takes one to three business days to arrive, banking transit time cannot be held against the Traveller.

Failing a declaration within that period, the Booking is cancelled automatically, without compensation on either side, and the corresponding dates are released to other travellers. A reminder is sent to the Traveller twenty-four (24) hours before the deadline, and the cancellation is notified to them by email.

Once the declaration has been made, the Booking is maintained for the time needed to record the transfer on the escrow account, up to five (5) business days. After that period without receipt of the funds, LHRE may cancel the Booking on the same terms. This article does not apply where the bank details have not been sent to the Traveller, no deadline being enforceable against them in that case.

Article 6 - Service fees

The Platform service fees are payable by the owner for the letting of their property, according to the plan chosen in the mandate. The Guest bears no service fee: the price displayed at the time of booking is the total amount due, excluding the tourist tax remitted to the municipality.

• Listing only: 15% excl. VAT, i.e. 18% incl. VAT of the rental amount, charged to the owner
• Full management: 20% excl. VAT, i.e. 24% incl. VAT of the rental amount, charged to the owner

In accordance with the ALUR law and decree no. 2014-890 of 1 August 2014, fees are displayed transparently and clearly indicated before any Booking validation. The full fee schedule is available on the Fees page.

Article 7 - Right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for accommodation services provided on a specific date or according to a specific schedule.

Consequently, no confirmed Booking may be subject to a right of withdrawal. Only the cancellation conditions set out in Article 8 apply.

Article 8 - Cancellation by the traveller

A single cancellation policy applies to every stay Booking. It is based on the date on which the cancellation is notified to LHRE in writing relative to the arrival date.

8.1 Cancellation more than 30 days before arrival

Where the cancellation is made more than 30 days before the arrival date, the Traveller receives a full refund of the sums already paid.

8.2 Cancellation 30 days or less before arrival

Where the cancellation is made 30 days or less before the arrival date, no refund is due. The sums paid, namely the full price of the stay payable no later than 30 days before arrival, are retained as compensation. The same applies in the event of a no-show.

8.3 Force majeure

By way of exception, in cases of force majeure duly justified within the meaning of article 1218 of the French Civil Code, the Traveller receives a full refund of the sums paid or a credit valid for 12 months.

This cancellation policy is restated on the Property listing and in the Booking summary before any payment is validated.

Article 9 - Cancellation by the owner

The Owner undertakes to honour all confirmed Bookings. The following applies in the event of cancellation by the Owner.

• The Traveller receives a full and immediate refund.
• LHRE makes every effort to offer a replacement Property of equivalent or superior quality.
• Penalties may be applied to the Owner, including the temporary or permanent suspension of their listing on the Platform.

Article 10 - Security deposit

A security deposit may be required by the Owner. Its amount is set by the Owner and indicated on the Property listing.

• The security deposit is paid no later than 30 days before the arrival date, by bank transfer to the agency's escrow account, following the instructions provided by your Liberty House advisor. No pre-authorisation and no charge is made on the Traveller's payment card.
• It is returned within 7 working days following the Traveller’s departure, subject to the check-out inspection report.
• In the event of damage, the deduction from the security deposit is based on a contradictory inspection report (see Article 11) and on repair or replacement receipts.

Article 11 - Property inspection

A check-in and check-out inspection is carried out for each Booking. It is conducted jointly between the Traveller (or their representative) and the Owner’s or LHRE’s representative.

The inspection may be carried out via the Liberty House mobile application, allowing timestamped photographic documentation. Any disagreement regarding the check-out inspection must be notified within 48 hours.

Article 12 - Tourist tax

In accordance with applicable regulations, the tourist tax is collected from the Traveller by the Platform on behalf of the municipality or inter-municipal authority of the accommodation location. Its amount varies according to the municipality, the accommodation classification and the number of nights and occupants.

The amount of the tourist tax is indicated in the Booking summary before payment validation.

Article 13 - Insurance

The Traveller is required to take out holiday insurance covering their civil liability for the duration of the stay. Proof of insurance may be requested before arrival.

Liberty House Real Estate SASU holds professional civil liability insurance with MMA (policy no. 120 137 405), covering its real estate intermediation activities.

Article 14 - Liability

LHRE acts as an intermediary between the Owner and the Traveller. As such, LHRE is subject to a best-efforts obligation.

LHRE cannot be held liable for direct or indirect damages resulting from the Traveller’s use of the Property, except in the event of proven fault by LHRE in the exercise of its intermediation role.

LHRE shall not be held liable in the event of force majeure as defined by article 1218 of the French Civil Code, nor in the event of circumstances beyond its control (weather conditions, road works, administrative decisions, etc.).

Article 15 - Personal data

Personal data collected in connection with the Booking is processed in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertes).

For details on data processing, retention periods, recipients and your rights, please refer to our Privacy Policy.

Article 16 - Intellectual property

All elements constituting the Platform (texts, images, logos, trademarks, software, databases) are protected by intellectual property law. Any reproduction or representation, in whole or in part, is prohibited without prior written authorisation from LHRE.

Article 17 - Applicable law

These GTC are governed by French law. Any question relating to their interpretation or performance falls under French law, regardless of the place of conclusion of the contract and the Traveller’s domicile.

Article 18 - Disputes

In the event of a dispute relating to the interpretation or performance of these GTC, the Traveller is invited to send a written complaint to LHRE at the address contact@libertyhouse.fr.

Failing amicable resolution within 30 days, the Traveller may refer the matter free of charge to the consumer mediator GIE MEDIMMOCONSO (1 Allée du Parc de Mesemena, Bâtiment A, CS 25222, 44505 La Baule Cedex - www.medimmoconso.fr), in accordance with articles L.612-1 et seq. of the French Consumer Code.

Failing resolution through mediation, the competent courts are those within the jurisdiction of the Paris Judicial Court (Tribunal judiciaire de Paris).